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What's the Secret?. To Providing a...

John R. DiJulius, III

What's the Secret?. To Providing a World-Class Customer Experience

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

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John R. DiJulius, III

Valuing Businesses Using Regression...

C. Fred Hall, III

Valuing Businesses Using Regression Analysis

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C. Fred Hall, III

Valuation

George M. Norton, III

Valuation

Outlines an effective evaluation methodology for assessing the value of any organization Valuation offers methods to accelerate the achievement of explicitly stated goals through external means and discusses the implications for valuation that would aid in the prioritization and execution of the most favorable strategies. Filled with numerous checklists and forms, this comprehensive resource addresses important valuation issues for many different situations.

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George M. Norton, III

The Mathematics of Fluid Flow Throu...

Myron B. Allen, III

The Mathematics of Fluid Flow Through Porous Media

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Myron B. Allen, III

The Mathematics of Fluid Flow Throu...

Myron B. Allen, III

The Mathematics of Fluid Flow Through Porous Media

Master the techniques necessary to build and use computational models of porous media fluid flow In The Mathematics of Fluid Flow Through Porous Media , distinguished professor and mathematician Dr. Myron B. Allen delivers a one-stop and mathematically rigorous source of the foundational principles of porous medium flow modeling. The book shows readers how to design intelligent computation models for groundwater flow, contaminant transport, and petroleum reservoir simulation. Discussions...

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Myron B. Allen, III

The Grand Energy Transition. The Ri...

Robert A. Hefner, III

The Grand Energy Transition. The Rise of Energy Gases, Sustainable Life and Growth, and the Next Great Economic Expansion

A groundbreaking book on solving our growing energy problems In this visionary book, leading energy industry executive Robert Hefner puts forth a convincing case about how the world can move beyond its current dependence on oil and toward a new era of clean, renewable energy. Written with the knowledge and authority of a major player in this industry, Hefner relates how misguided government policies and vested industry interests have contributed to our current energy problems and proposes a...

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Robert A. Hefner, III

The Agility Factor

Edward E. Lawler, III

The Agility Factor

A research-based approach to achieving long-term profitability in business What does it take to guarantee success and profitability over time? Authors Christopher G. Worley, a senior research scientist, Thomas D. Williams, an executive advisor, and Edward E. Lawler III, one of the country's leading management experts, set out to find the answer. In The Agility Factor: Building Adaptable Organizations for Superior Performance the authors reveal the factors that drive long-term profitability based...

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Edward E. Lawler, III

Soil Microbiology

Robert L. Tate, III

Soil Microbiology

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Robert L. Tate, III

Software Radio Architecture

Joseph Mitola, III

Software Radio Architecture

A software radio is a radio whose channel modulation waveforms are defined in software. All wireless telephones are controlled by this software. Written by the leader in the field, this book covers the technology that will allow cellular telephones to greatly expand the types of data they can transmit.

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Joseph Mitola, III

PHR and SPHR Professional in Human...

James J. Galluzzo, III

PHR and SPHR Professional in Human Resources Certification Complete Review Guide. 2018 Exams

Essential review for the PHR/SPHR exams, aligned with the updated HRBoK™ PHR/SPHR Professional in Human Resources Certification Review Guide is the ideal companion to the PHR/SPHR Study Guide, Fifth Edition, and PHR/SPHR Deluxe Study Guide, Second Edition. These self-study guides are intended for HR professionals seeking to validate their skills and knowledge acquired through years of practical experience, or for relative newcomers to the HR field looking to strengthen their resume. Organized by...

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James J. Galluzzo, III

Numerical Analysis for Applied Scie...

Myron B. Allen, III

Numerical Analysis for Applied Science

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Myron B. Allen, III

Numerical Analysis for Applied Scie...

Myron B. Allen, III

Numerical Analysis for Applied Science

Written for graduate students in applied mathematics, engineering and science courses, the purpose of this book is to present topics in «Numerical Analysis» and «Numerical Methods.» It will combine the material of both these areas as well as special topics in modern applications. Included at the end of each chapter are a variety of theoretical and computational exercises.

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Myron B. Allen, III

New American Workplace

Edward E. Lawler, III

New American Workplace

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Edward E. Lawler, III

Max Yergan

David Henry Anthony, III

Max Yergan

In his long and fascinating life, black activist and intellectual Max Yergan (1892-1975) traveled on more ground—both literally and figuratively—than any of his impressive contemporaries, which included Adam Clayton Powell, Paul Robeson, W.E.B. Du Bois, and A. Phillip Randolph. Yergan rose through the ranks of the «colored» work department of the YMCA, and was among the first black YMCA missionaries in South Africa. His exposure to the brutality of colonial white rule in...

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David Henry Anthony, III

JK Lasser's New Rules for Estate, R...

Stewart H. Welch, III

JK Lasser's New Rules for Estate, Retirement, and Tax Planning

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Stewart H. Welch, III

J.K. Lasser's New Rules for Estate...

Stewart H. Welch, III

J.K. Lasser's New Rules for Estate and Tax Planning

Planning Your Estate Under the New Tax Law is Easy with J. K. Lasser The Economic Growth and Tax Relief Reconciliation Act of 2001 will affect numerous aspects of your financial life-none more important than how you plan your estate. This new tax law includes the first major estate tax revision in over twenty years. Use J.K. Lasser's New Rules for Estate and Tax Planning to learn how the rules have changed and what you can do now to effectively plan your estate. Learn what the new law means for...

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Stewart H. Welch, III

J.K. Lasser's New Rules for Estate...

Stewart H. Welch, III

J.K. Lasser's New Rules for Estate and Tax Planning

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Stewart H. Welch, III

Inorganic Chemistry for Geochemistr...

George W. Luther, III

Inorganic Chemistry for Geochemistry and Environmental Sciences

Inorganic Chemistry for Geochemistry and Environmental Sciences: Fundamentals and Applications discusses the structure, bonding and reactivity of molecules and solids of environmental interest, bringing the reactivity of non-metals and metals to inorganic chemists, geochemists and environmental chemists from diverse fields. Understanding the principles of inorganic chemistry including chemical bonding, frontier molecular orbital theory, electron transfer processes, formation of (nano) particles,...

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George W. Luther, III

Implementing Six Sigma

Forrest W. Breyfogle, III

Implementing Six Sigma

Includes new and expanded coverage of Six Sigma infrastructure building and benchmarking. Provides plans, checklists, metrics, and pitfalls.

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Forrest W. Breyfogle, III

How to Land a Top-Paying Press rela...

Norman Henry, III

How to Land a Top-Paying Press relations specialists Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries, Promotions, What to Expect From Recruiters and More

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Norman Henry, III

From The Ground Up. Six Principles...

Edward E. Lawler, III

From The Ground Up. Six Principles for Building the New Logic Corporation

Selection of the Executive Program Book Club For any manager or executive who's had it with quick-fix approaches to organizational transformation, here's a proven approach that lasts. In this paperback edition of the best-selling original work, management expert Ed Lawler presents six principles–and plenty of practical guidance–for overhauling an enterprise from bottom to top and bringing it into alignment with the realities of today's marketplace. Don't fall for yet another silver-bullet...

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Edward E. Lawler, III

Financial Forecasting and Decision...

Wallace Davidson, III

Financial Forecasting and Decision Making

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Wallace Davidson, III

Cyber Intelligence-Driven Risk

Richard O. Moore, III

Cyber Intelligence-Driven Risk

Turn cyber intelligence into meaningful business decisions and reduce losses from cyber events Cyber Intelligence-Driven Risk provides a solution to one of the most pressing issues that executives and risk managers face: How can we weave information security into our business decisions to minimize overall business risk? In today's complex digital landscape, business decisions and cyber event responses have implications for information security that high-level actors may be unable to...

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Richard O. Moore, III

Cyber Intelligence-Driven Risk

Richard O. Moore, III

Cyber Intelligence-Driven Risk

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Richard O. Moore, III

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