DESCRIPTION OF THE ORIGINAL BOOKWe have all suffered this situation: We try to have a sensible conversation about something important when suddenly a bitter fight breaks out. How is it possible that two people who are usually reasonable and pleasant, end up in a screaming competition, even when both have identical goals? The book Crucial Conversations investigates the root that causes these types of problems.Kerry Patterson and her team of co-writers and leadership consultants describe several...
