DIY Conflict Resolution is the first book by New York City Attorney, Mediator and Conflict Resolution Coach, Nance L. Schick. Exploring the less obvious causes of conflicts, she coaches readers to create action plans that reflect their unique beliefs, interests and values. Her process is based on proven mediation techniques and illuminates the power of compassionate "third ear" listening. As she says, "When the third eye is blind, it hinders wisdom. When the third ear...
