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The End of Competitive Advantage

Rita Gunther McGrath

The End of Competitive Advantage

Are you at risk of being trapped in an uncompetitive business?Chances are the strategies that worked well for you even a few years ago no longer deliver the results you need. Dramatic changes in business have unearthed a major gap between traditional approaches to strategy and the way the real world works now.In short, strategy is stuck. Most leaders are using frameworks that were designed for a different era of business and based on a single dominant ideathat the purpose of strategy...

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Rita Gunther McGrath

Who Do You Want Your Customers to B...

Michael Schrage

Who Do You Want Your Customers to Become?

Who do you want your customers to become? According to MIT innovation expert and thought leader Michael Schrage, if you aren’t asking this question, your strategic marketing and innovation efforts will fail. In this latest HBR Single, Schrage provides a powerful new lens for getting more value out of innovation investment. He argues that asking customers to do something different doesn’t go far enough—serious marketers and innovators must ask them to become something different instead. Even...

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Michael Schrage

The Hidden Power of Social Networks

Robert L. Cross

The Hidden Power of Social Networks

A powerful, visual framework helps managers discover how employees really communicate and collaborate to get work done – and helps them identify ways they can influence these social networks to improve performance and innovation. In The Hidden Power of Social Networks, Cross and Parker, experts in «social network analysis»a technique that visually maps relationships between people in large, distributed groups – apply this powerful tool to management for the first time. Based on their...

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Robert L. Cross

Jumping the S-Curve

Paul F. Nunes

Jumping the S-Curve

Recently, some bestselling management books have focused on providing a recipe for greatness, while others have sought to unlock the secrets of long-term success. But a detailed analysis at the intersection of the two, one that explains how some companies manage to achieve repeated peaks of business performance, has been missing–until now. Accenture’s Paul Nunes and Tim Breene have found that what matters is not just climbing your current S-curve, which is what you do to reach the top of a...

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Paul F. Nunes

Harvard Business Review on Increasi...

Harvard Business Review (HBR)

Harvard Business Review on Increasing Customer Loyalty

How do you keep your customers coming back-and get them to bring others?If you need the best practices and ideas for making your customers loyal and profitable–but don't have time to find them–this book is for you. Here are nine inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:– Turn angry customers into loyal advocates- Get more people to recommend you- Boost customer satisfaction by satisfying your employees- Focus on profitable...

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Harvard Business Review (HBR)

The Architecture of Innovation

Joshua Lerner

The Architecture of Innovation

Find the right innovation modelInnovation is a much-used buzzword these days, but when it comes to creating and implementing a new idea, many companies miss the markplans backfire, consumer preferences shift, or tried-and-true practices fail to work in a new context. So is innovation just a low-odds crapshoot?In The Architecture of Innovation, Harvard Business School professor Josh Lernerone of the foremost experts on how innovation workssays innovation can be...

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Joshua Lerner

Ahead of the Curve

Joseph H. Ellis

Ahead of the Curve

Economic and stock market cycles affect companies in every industry. Unfortunately, a confusing array of anecdotal and conflicting indicators often renders it impossible for managers and investors to see where the economy is heading in time to take corrective action. Now, a 35-year Wall Street veteran unveils a new forecasting method to help managers and investors understand and predict the economic cycles that control their businesses and financial fates. In Ahead of the Curve, Joseph H. Ellis...

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Joseph H. Ellis

Silver Lining

Scott D. Anthony

Silver Lining

Experts agree: The turbulence triggered by the economic shock of 2008 constitutes the «new normal.» Unfortunately, too many managers have become paralyzed by it, capable only of slashing costs indiscriminately.Though examining spending during recessions makes sense, the smartest executives do much more. As Scott Anthony reveals in The Silver Lining, these leaders continue innovating–by stopping ineffective initiatives, changing key business processes, and starting more productive behaviors....

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Scott D. Anthony

When Professionals Have to Lead

Thomas J. DeLong

When Professionals Have to Lead

For too long, professional services firms have relied on the producer-manager” model, which works well in uncomplicated business environments. However, today’s managing directors must balance often conflicting roles, more demanding clients, tougher competitors, and associates with higher expectations of partners at all levels.When Professionals Have to Lead presents an overarching framework better suited to such complexity. It identifies the four critical activities...

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Thomas J. DeLong

From Marx to Mises

David Ramsay Steele

From Marx to Mises

In 1920, Ludwig von Mises proclaimed that all attempts to establish socialism would come to grief, for reasons of informational efficiency. At first, socialists and economists took Mises's argument seriously, but by the end of the Second World War, a consensus prevailed that Mises had been discredited. More recently, that consensus has been rapidly reversed: it is now widely agreed that 'Mises was right'. Yet the momentous implications of the Mises argument – for economics,...

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David Ramsay Steele

The Power of Positive Deviance

Jerry Sternin

The Power of Positive Deviance

Think of the toughest problems in your organization or community. What if they'd already been solved and you didn't even know it? In The Power of Positive Deviance, the authors present a counterintuitive new approach to problem-solving. Their advice? Leverage positive deviants–the few individuals in a group who find unique ways to look at, and overcome, seemingly insoluble difficulties. By seeing solutions where others don't, positive deviants spread and sustain needed change.With...

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Jerry Sternin

World 3.0

Pankaj Ghemawat

World 3.0

Since the financial crisis of 2008, many of us have had to reexamine our beliefs about markets and globalization. How integrated should economies really be? How much regulation is right?Many people fuse these two dimensions of choice into one, either favoring both globalization and deregulationor opposing both of them.It doesn’t have to be that way.In World 3.0, award-winning author and economist Pankaj Ghemawat reveals the folly in both of these responses. He calls for a...

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Pankaj Ghemawat

Harvard Business Review on Finding...

Harvard Business Review (HBR)

Harvard Business Review on Finding & Keeping the Best People

Is your company's top talent jumping ship as good replacements become harder to get?If you need the best practices and ideas for winning the race for talent–but don't have time to find them–this book is for you. Here are 11 inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:– Look for good people in all the right places- Interview more effectively- Make–and keep–compelling promises to candidates and employees- Mitigate the risks of hiring...

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Harvard Business Review (HBR)

Power Genes

Maggie Craddock

Power Genes

A New Way of Looking at Power at WorkWho hasn’t left the office after a particularly frustrating day wondering what they could have done to turn a negative experience into a positive one? Perhaps it was a difficult conversation with a domineering boss, or an encounter with a know-it-all peer who made you feel insecure. Would you believe the way you react to these interactions likely stems from the dynamics you experienced as a child? Could it be that your childhood persona has grown...

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Maggie Craddock

The Balanced Scorecard

Robert S. Kaplan

The Balanced Scorecard

The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard–financial measures, customer knowledge, internal business processes, and learning and growth–offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the...

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Robert S. Kaplan

Rethinking the MBA

Srikant Datar

Rethinking the MBA

"Business Schools Face Test of Faith." «Is It Time to Retrain B-Schools?» As these headlines make clear, business education is at a major crossroads.For decades, MBA graduates from top-tier schools set the standard for cutting-edge business knowledge and skills. Now the business world has changed, say the authors of Rethinking the MBA, and MBA programs must change with it. Increasingly, managers and recruiters are questioning conventional business education.Their concerns? Among other...

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Srikant Datar

Winning in Turbulence

Darrell Rigby

Winning in Turbulence

The current downturn may prove more brutal than most previous recessions. It's already hammering companies in markets around the globe. It will test businesses to their fullest-many won't survive. But downturns present strategic opportunities, too. In fact, many more companies achieve dramatic gains during recessions than in normal times. How to ensure your company emerges successful? In Winning in Turbulence , a new volume in the Memo to the CEO series, Bain & Company...

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Darrell Rigby

Thinking for a Living

Томас Дэвенпорт

Thinking for a Living

Knowledge workers create the innovations and strategies that keep their firms competitive and the economy healthy. Yet, companies continue to manage this new breed of employee with techniques designed for the Industrial Age. As this critical sector of the workforce continues to increase in size and importance, that's a mistake that could cost companies their future. Thomas Davenport argues that knowledge workers are vastly different from other types of workers in their motivations,...

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Томас Дэвенпорт

Build, Borrow, or Buy

Laurence Capron

Build, Borrow, or Buy

How should you grow your organization?It’s one of the most challenging questions an executive team faces—and the wrong answer can break your firm.The problem is most firms’ growth strategies emphasize just one type of growth—some focus on organic growth, others on M&A. When these strategies falter, the common response is simply to try harder—but firms falling into this “implementation trap” usually end up losing out to a competitor whose approach is more...

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Laurence Capron

Fully Charged

Heike Bruch

Fully Charged

As you're well aware, your individual energy ebbs and flows–leading to high and low productivity cycles. Fail to manage your energy correctly, and you risk falling into traps including inertia, complacency, and frenzied, unfocused activity that only erodes the quality of your life.The same holds true for your entire organization. In Fully Charged, Heike Bruch and Bernd Vogel provide tools and strategies to help you manage your company's collective energy.First, diagnose your...

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Heike Bruch

Harvard Business Review on Greening...

Harvard Business Review (HBR)

Harvard Business Review on Greening Your Business Profitably

Protect the earth and your bottom line.If you need the best practices and ideas for turning sustainability into competitive advantage–but don't have time to find them–this book is for you. Here are 10 inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:– Craft strategy to compete on green turf- Redesign your business model, products, and processes toachieve green goals- Parlay your efforts into lower costs and higher revenues- Capture more value...

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Harvard Business Review (HBR)

Iconoclast

Gregory Berns

Iconoclast

No organization can survive without iconoclasts – innovators who single-handedly upturn conventional wisdom and manage to achieve what so many others deem impossible.Though indispensable, true iconoclasts are few and far between. In Iconoclast, neuroscientist Gregory Berns explains why. He explores the constraints the human brain places on innovative thinking, including fear of failure, the urge to conform, and the tendency to interpret sensory information in familiar ways.Through vivid accounts...

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Gregory Berns

8 Things We Hate About IT

Susan Cramm

8 Things We Hate About IT

"Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.Start...

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Susan Cramm

Harvard Business Review on Rebuildi...

Harvard Business Review (HBR)

Harvard Business Review on Rebuilding Your Business Model

Revise your game plan–and profit from the change.If you need the best practices and ideas for creating business models that drive growth–but don't have time to find them–this book is for you. Here are 10 inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:– Reinvent your business profitably- Set your model up for success with a winning competitive strategy- Test and change your assumptions about customers- Spot trends that could transform your...

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Harvard Business Review (HBR)

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