Ask leaders what their biggest challenge is, and they're likely to say: «It's the people part of the job . . . the soft stuff . . . the so-called intangibles.» Otherwise Engaged shines a bright light on the cause of this challenge: a fundamental misunderstanding of the true nature of intangibles, like engagement, empowerment, respect. The book focuses on the too-often overlooked first step in any such effort: How to stop doing the things that cause people to dis-engage. Once you gain a...
