You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor's clarinet practice.<br /><br />What is it like to be on the receiving end of desperate calls for help . . . every day? Caroline...
“Every day, I think about quitting this job.”?The job of an emergency call operator continues to change: new technology, new drills, new threats to the peace of the community. In this book, the author of Answering 911: Life in the Hot Seat returns, no longer a rookie, with new insights and stories that amaze and astound. ?“I’ve worked with some of the finest, funniest, most caring assholes who’ve ever lived.”?Caroline Burau takes a job in a single-person dispatch center for the city of White...
