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Failure to Communicate

Holly Weeks

Failure to Communicate

Your stomach's churning; you're hyperventilating – you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies – in the form of...

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Holly Weeks

Marketing Metaphoria

Gerald Zaltman

Marketing Metaphoria

Why do advertising campaigns and new products often fail? Why do consumers feel that companies don't understand their needs? Because marketers themselves don't think deeply about consumers' innermost thoughts and feelings. Marketing Metaphoria is a groundbreaking book that reveals how to overcome this «depth deficit» and find the universal drivers of human behavior so vital to a firm's success.Marketing Metaphoria reveals the powerful unconscious viewing lenses–called «deep...

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Gerald Zaltman

How Brands Become Icons

D. B. Holt

How Brands Become Icons

Coca-Cola. Harley-Davidson. Nike. Budweiser. Valued by customers more for what they symbolize than for what they do, products like these are more than brands–they are cultural icons. How do managers create brands that resonate so powerfully with consumers? Based on extensive historical analyses of some of America's most successful iconic brands, including ESPN, Mountain Dew, Volkswagen, Budweiser, and Harley-Davidson, this book presents the first systematic model to explain how brands...

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D. B. Holt

The Network Imperative

Barry Libert

The Network Imperative

Digital networks are changing all the rules of business. New, scalable, digitally networked business models, like those of Amazon, Google, Uber, and Airbnb, are affecting growth, scale, and profit potential for companies in every industry. But this seismic shift isn’t unique to digital start-ups and tech superstars. Digital transformation is affecting every business sector, and as investor capital, top talent, and customers shift toward network-centric organizations, the performance...

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Barry Libert

The Analytical Marketer

Adele Sweetwood

The Analytical Marketer

How to lead the changeAnalytics are driving big changes, not only in what marketing departments do but in how they are organized, staffed, led, and run. Leaders are grappling with issues that range from building an analytically driven marketing organization and determining the kinds of structure and talent that are needed to leading interactions with IT, finance, and sales and creating a unified view of the customer. The Analytical Marketer provides critical insight into the changing marketing...

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Adele Sweetwood

Spanning Silos

David A. Aaker

Spanning Silos

Powerful product, country, and functional silos are jeopardizing companies' marketing efforts. Because of silos, firms misallocate resources, send inconsistent messages to the marketplace, and fail to leverage scale economies and successes–all of which can threaten a company's survival.As David Aaker shows in Spanning Silos, the unfettered decentralization that produces silos is no longer feasible in today's marketplace. It's up to chief marketing officers to break down silo...

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David A. Aaker

HBR's 10 Must Reads on Communicatio...

Harvard Business Review (HBR)

HBR's 10 Must Reads on Communication (with featured article "The Necessary Art of Persuasion," by Jay A. Conger)

The best leaders know how to communicate clearly and persuasively. How do you stack up? </p?If you read nothing else on communicating effectively, read these 10 articles. We’ve combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you express your ideas with clarity and impact—no matter what the situation. Leading experts such as Deborah Tannen, Jay Conger, and Nick Morgan provide the insights and advice you need to:Pitch...

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Harvard Business Review (HBR)

The Experience Economy, Updated Edi...

B. Joseph Pine II

The Experience Economy, Updated Edition

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages.And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorableand...

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B. Joseph Pine II

HBR Guide to Persuasive Presentatio...

Nancy Duarte

HBR Guide to Persuasive Presentations (HBR Guide Series)

TAKE THE PAIN OUT OF PRESENTATIONS. Terrified of speaking in front of a group? Or simply looking to polish your skills? No matter where you are on the spectrum, this guide will give you the confidence and the tools you need to get results. Written by presentation expert Nancy Duarte, the HBR Guide to Persuasive Presentations will help you:Win over tough crowdsOrganize a coherent narrativeCreate powerful messages and visualsConnect with and engage your audienceShow people why your ideas...

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Nancy Duarte

Private Label Strategy

Nirmalya Kumar

Private Label Strategy

As retailers have become more powerful and global, they have increasingly focused on their own brands at the expense of manufacturer brands. Rather than simply selling on price, retailers have transformed private labels into brands. Consequently, manufacturers such as Johnson & Johnson, Nestle, and Procter & Gamble now compete with their largest customers: major retail chains like Carrefour, CVS, Tesco, and Wal-Mart. The growth in private labels has huge implications for managers on both...

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Nirmalya Kumar

HBR Guide to Better Business Writin...

Bryan A. Garner

HBR Guide to Better Business Writing (HBR Guide Series)

DON'T LET YOUR WRITING HOLD YOU BACK.When you’re fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it’s a skill you must cultivate to succeed: You’ll lose time, money, and influence if your e-mails, proposals, and other important documents fail to win people over.The HBR Guide to Better Business Writing, by writing expert Bryan A. Garner, gives you the tools you need to express your ideas clearly and...

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Bryan A. Garner

Breaking Out

John Butman

Breaking Out

How do you gain influence for an idea?In Breaking Out, idea developer and adviser John Butman shows how the methods of today’s most popular idea entrepreneurs”including dog psychologist Cesar Millan, French lifestyle guru Mireille Guiliano (French Women Don’t Get Fat), TOMS founder Blake Mycoskie, and many otherscan help you take an idea public and build influence for it.It isn’t easy. Butman argues that the rise of the...

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John Butman

Winning the Story Wars

Jonah Sachs

Winning the Story Wars

Trying to get your message heard? Build an iconic brand?Welcome to the battlefield.The story wars are all around us. They are the struggle to be heard in a world of media noise and clamor. Today, most brand messages and mass appeals for causes are drowned out before they even reach us. But a few consistently break through the din, using the only tool that has ever moved minds and changed behaviorgreat stories.With insights from mythology, advertising history, evolutionary biology, and...

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Jonah Sachs

Authenticity

B. Joseph Pine II

Authenticity

Contrived. Disingenuous. Phony. Inauthentic. Do your customers use any of these words to describe what you sellor how you sell it? If so, welcome to the club. Inundated by fakes and sophisticated counterfeits, people increasingly see the world in terms of real or fake. They would rather buy something real from someone genuine rather than something fake from some phony. When deciding to buy, consumers judge an offering's (and a company's) authenticity as much asif...

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B. Joseph Pine II

The Intention Economy

Doc Searls

The Intention Economy

Caveat venditorlet the seller bewareWhile marketers look for more ways to get personal with customers, including new tricks with big data,” customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to: Control the flow and use of personal data Build their own loyalty programs Dictate their own terms of service Tell whole markets what they want, how they want it, where and when...

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Doc Searls

Running Meetings (HBR 20-Minute Man...

Harvard Business Review (HBR)

Running Meetings (HBR 20-Minute Manager Series)

Whether you're new to running meetings or a seasoned executive with no time to waste, leading effective (and even pleasant!) meetings is a must. Running Meetings guides you through the basics of:Crafting a useful agendaInviting the right team membersMaking sure everyone's voice is heard while avoiding conflictCapturing decisions, ideas, and follow-up tasks Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager ...

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Harvard Business Review (HBR)

Marketing Myopia

Theordore Levitt

Marketing Myopia

What business is your company really in? That's a question all executives should all ask before demand for their firm's products or services dwindles. In Marketing Myopia , Theodore Levitt offers examples of companies that became obsolete because they misunderstood what business they were in and thus what their customers wanted. He identifies the four widespread myths that put companies at risk of obsolescence and explains how business leaders can shift their attention to...

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Theordore Levitt

The Hidden Wealth of Customers

Bill Lee

The Hidden Wealth of Customers

Introducing return on relationship” with your most valued customersThe traditional model of growing your businessby relying on employees in sales, marketing, and product developmentis dying. Today’s most successful companies are taking a different approach: getting customers to market, sell, and create products for them.In assessing client value, most companies look at the money paid for their goods and services. But in this book, Customer...

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Bill Lee

Superconsumers

Eddie Yoon

Superconsumers

Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they’re obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they’re extremely knowledgeable about the things they love. They aren’t average consumersthey’re superconsumers.Although small in number, superconsumers can have an outsized impact on a company’s bottom line....

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Eddie Yoon

Presentations (HBR 20-Minute Manage...

Harvard Business Review (HBR)

Presentations (HBR 20-Minute Manager Series)

Feeling stressed about your upcoming presentation? Whether you're nervous about how you'll organize your thoughts or how you'll articulate them on the big day, Presentations provides the quick guidelines and expert tips you need to:Craft your messagePrepare and rehearse effectivelyEngage your audienceManage Q&A sessions Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash...

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Harvard Business Review (HBR)

Business Communication

Группа авторов

Business Communication

With advice and tools for improving a wide array of communication skills–from delivering an effective presentation to drafting proposals to the effective use of e-mail–Business Communication helps managers deliver information effectively.

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Группа авторов

Get Backed

Evan Baehr

Get Backed

Anyone who comes to pitch on Shark Tank should read this book first!”Barbara Corcoran, ABC's Shark TankI have seen literally thousands of companies trying to raise capital and know that a great pitch deck is critical. This book gives you the playbook for creating yours.”Naval Ravikant, cofounder and CEO, AngelListI raised twice the amount of money I set out to in a mere five weeks. I’m naming my firstborn child...

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Evan Baehr

Culturematic

Grant McCracken

Culturematic

Welcome to Culturematic: How Reality TV, John Cheever, a Pie Lab, Julia Child, Fantasy Football, Burning Man, the Ford Fiesta Movement, Rube Goldberg, NFL Films, Wordle, Two and a Half Men, a 10,000-Year Symphony, and ROFLCom Memes Will Help You Create and Execute Breakthrough IdeasA Culturematic is a little machine for making culture. It’s an ingenuity engine.Once wound up and released, the Culturematic acts as a probe into the often-alien world of contemporary culture, to test the...

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Grant McCracken

HBR Guide to Making Every Meeting M...

Harvard Business Review (HBR)

HBR Guide to Making Every Meeting Matter (HBR Guide Series)

Make every minute count. Your calendar is full, and yet your meetings don’t always seem to advance your work. Problems often arise with unrealistic or vague agendas, off-track conversations, tuned-out participants who don’t know why they’re there, and follow-up notes that no one reads—or acts on. Meetings can feel like a waste of time. But when you invest a little energy in preparing yourself and your participants, you’ll stay focused, solve problems, gain consensus, and leave each meeting...

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Harvard Business Review (HBR)

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