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People Love You. The Real Secret to...

Jeb Blount

People Love You. The Real Secret to Delivering Legendary Customer Experiences

What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience – something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors...

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Jeb Blount

Postindustrial Possibilities

Fred L. Block

Postindustrial Possibilities

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Fred L. Block

Information and Organizations

Arthur L. Stinchcombe

Information and Organizations

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Arthur L. Stinchcombe

Communist Neo-Traditionalism

Andrew G. Walder

Communist Neo-Traditionalism

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Andrew G. Walder

Eight Edges You Must Have. Your Wri...

Van Tharp K.

Eight Edges You Must Have. Your Written Trading Plan

Why investors lose money and how NOT to Wall Street makes it easy to jump into the game of trading. After all, they love taking your money. Trading without proper preparation could be a windfall for your broker, but fatal for your account. In this e-book, bestselling financial writer and trading expert Van K. Tharp shares eight essential rules that will help you NOT lose your shirt and even make a profit in the world of trading. In Eight Edges You Must Have: Your Written Trading Plan, Van K....

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Van Tharp K.

Startup Asia. Top Strategies for Ca...

Kai-Fu Lee

Startup Asia. Top Strategies for Cashing in on Asia's Innovation Boom

Find out where the new innovation hot spots are, what the next consumer waves will be, and where to catch them Asia's innovation hot spots are fast emerging as first-choice destinations for bright, young entrepreneurs. From Taiwan to Singapore, technology center hubs are forming to rival the original Silicon Valley. Startup Asia gives you a close-up view into the key growth trends shaping entrepreneurship in China and India, plus the new frontier market of Vietnam. Showing how entrepreneurs and...

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Kai-Fu Lee

China Fast Forward. The Technologie...

Bill Dodson

China Fast Forward. The Technologies, Green Industries and Innovations Driving the Mainland's Future

Will China Surpass the United States as an innovation nation? China is tirelessly working to overcome its technological deficiencies by driving R&D initiatives in government and business and adapting Western Internet platforms for domestic use. It is extending its technological reach through a major drive to rival India as a services outsourcing leader and projecting its high-tech brands into the companies and homes of other countries. But whether China succeeds will depend on how it handles...

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Bill Dodson

Making Sweatshops

Ellen Rosen

Making Sweatshops

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Ellen Rosen

Understanding Global Slavery

Kevin Bales

Understanding Global Slavery

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Kevin Bales

Good with Their Hands

Carlo Rotella

Good with Their Hands

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Carlo Rotella

Become the Real Deal. The Proven Pa...

Connie Dieken

Become the Real Deal. The Proven Path to Influence and Executive Presence

Become the real deal and you’ll become the leader you’re meant to be. If you want to make change in your organization and in your world, and advance your own career, you need to become a person who can effectively influence others to take action. When looking to bring about organizational change of any kind, the main skill required is influence. Nothing will help your cause more than being able to effectively influence others to take action. Become the Real Deal presents a modern and practical...

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Connie Dieken

AARP The Pledge. Your Master Plan f...

Michael Masterson

AARP The Pledge. Your Master Plan for an Abundant Life

AARP Digital Editions offer you practical tips, proven solutions, and expert guidance. Successful people don't sit around waiting for everything to be «100%» right or to be «absolutely sure» they will succeed. They don't need absolute assurance, because they realize life doesn't provide any. To get what they want out of life, they set specific goals and put together a formal plan to achieve those goals, one step at a time. Successful people know that the cost of failure is modest compared to...

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Michael Masterson

Quantum Trading. Using Principles o...

Fabio Oreste

Quantum Trading. Using Principles of Modern Physics to Forecast the Financial Markets

A cutting-edge guide to quantum trading Original and thought-provoking, Quantum Trading presents a compelling new way to look at technical analysis and will help you use the proven principles of modern physics to forecast financial markets. In it, author Fabio Oreste shows how both the theory of relativity and quantum physics is required to makes sense of price behavior and forecast intermediate and long-term tops and bottoms. He relates his work to that of legendary trader W.D. Gann and reveals...

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Fabio Oreste

Inside Toyland

Christine L. Williams

Inside Toyland

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Christine L. Williams

Metropolitan Migrants

Rubén Hernández-León

Metropolitan Migrants

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Rubén Hernández-León

The Children of NAFTA

David Bacon

The Children of NAFTA

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David Bacon

The Little Black Book of Maintenanc...

Daniel Daley

The Little Black Book of Maintenance Excellence

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Daniel Daley

Reviving the Strike

Joe Burns

Reviving the Strike

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Joe Burns

Stories of Globalization

Alessandro Bonanno

Stories of Globalization

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Alessandro Bonanno

Anton Goosen

Hanlie Retief

Anton Goosen

Ná 40 jaar se rock ’n roll in Afrikaans vertel die legendariese Anton Goosen nou sy volle verhaal, soos neergepen deur die bekroonde joernalis Hanlie Retief. Die vader van Afrikaanse rock skryf oor sy grootwordjare in die Vrystaat, sukses en roem, sy lewe op die langpad, die Musiek-en-Liriek-era, die hoogtepunte en teleurstellings langs die pad. Aangrypend, eerlik en vol humor: Dit is die lewe van Anton Goosen. ’n Lewe teen die stroom op.

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Hanlie Retief

Why People Fail. The 16 Obstacles t...

Siimon Reynolds

Why People Fail. The 16 Obstacles to Success and How You Can Overcome Them

Silver Medal Winner, Success and Motivation, 2012 Axiom Business Book Awards An essential guide for mastering failure in order to achieve your goals Success is often just a moment—a goal fulfilled, soon to be replaced with new goals. But failure is the ambitious person's constant companion, often dogging us for months, years or even decades before we finally reach our aim. In the groundbreaking book Why People Fail, Siimon Reynolds, one of the world's most successful entrepreneurs, explores the...

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Siimon Reynolds

Invaluable. The Secret to Becoming...

Dave Crenshaw

Invaluable. The Secret to Becoming Irreplaceable

A business fable for anyone feeling overwhelmed, underpaid, and frustrated in their job From the author of The Myth of Multitasking comes Invaluable, a business fable that empowers the frustrated and overworked to understand the value of their time. At the fictitious company GreenGarb, twenty-something Jason is discontent in his entry-level position, feeling his skills and knowledge are being underutilized; mid-level manager Tracy is overwhelmed by her own workload and needy direct reports; and...

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Dave Crenshaw

This is Social Commerce. Turning So...

Guy Clapperton

This is Social Commerce. Turning Social Media into Sales

The first book to market on the hottest topic on the web Social commerce is the new buzz word and this book will be the first to cut through the hype and tell you exactly what it all means… and how to do it. Social media has moved on, it's not enough to just be engaging your customers in fun chit-chat, now you can sell to them directly through their favourite social media platform. ASOS, the fashion website, have just set up a commerce site on Facebook and people are scrambling to follow in...

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Guy Clapperton

Fire on the Rim

Stephen J. Pyne

Fire on the Rim

In this lively account of one [fire] season, Pyne introduces us to the tightly knit world of a fire crew, to the complex geography of the North Rim, to the technique and changing philosophy of fire management.

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Stephen J. Pyne

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