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Digilogue. How to Win the Digital M...

Anders Sorman-Nilsson

Digilogue. How to Win the Digital Minds and Analogue Hearts of Tomorrow's Customer

How to leverage the enduring human need for analogue experiences to attract and retain more customers in a digital world. Anything that can be digitised will be digitised. But can the digital-connect ever really replace the personal touch? Is word-of-mouse always more effective than word-of-mouth? And what of customers’ enduring need for analogue experiences (think analogue watches, paperback books and multiplex movie theatres, for example). In your rush to embrace your customers’ digital mind...

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Anders Sorman-Nilsson

The Trustworthy Leader. Leveraging...

Amy Lyman

The Trustworthy Leader. Leveraging the Power of Trust to Transform Your Organization

How leaders from the best workplaces build trust in their organizations The Trustworthy Leader reveals the benefits organizations enjoy when trustworthy behavior is practiced consistently by their leaders. Drawing from examples from the Best Companies to Work For, Lyman, cofounder of Great Place to Work Institute, explains that being trustworthy means that leaders' behaviors are rooted in their commitment to the value of trust and not simply in an imitation of the practices of others. She...

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Amy Lyman

Gestión de pedidos y stock. COML030...

María José Sorlózano González

Gestión de pedidos y stock. COML0309

Libro especializado que se ajusta al desarrollo de la cualificación profesional y adquisición de certificados de profesionalidad. Manual imprescindible para la formación y la capacitación, que se basa en los principios de la cualificación y dinamización del conocimiento, como premisas para la mejora de la empleabilidad y eficacia para el desempeño del trabajo.

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María José Sorlózano González

Jenseits des Scheitelpunkts

Richard Heinberg

Jenseits des Scheitelpunkts

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Richard Heinberg

Ajuste y colocación en obra de mamp...

José Ignacio Rey Coín

Ajuste y colocación en obra de mampostería, sillería y perpiaño. IEXD0409

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José Ignacio Rey Coín

Leading Through Uncertainty. How Um...

Raymond Davis P.

Leading Through Uncertainty. How Umpqua Bank Emerged from the Great Recession Better and Stronger than Ever

From the CEO of Umpqua Bank, the essential leadership practices that allowed the West Coast’s largest independent community bank to emerge from the economic crisis even stronger than before In this follow-up to the successful Leading for Growth, Umpqua Bank CEO Ray Davis shares the tactics and strategies that have allowed Umpqua to grow and succeed in the toughest economic environment. The results are clear: despite years of economic uncertainty, Umpqua has continued its upward...

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Raymond Davis P.

Unrelenting Innovation. How to Crea...

Gerard Tellis J.

Unrelenting Innovation. How to Create a Culture for Market Dominance

The hands-on guide for fostering relentless innovation within your company Gerard Tellis, a noted expert on innovation, advertising, and global markets, makes the compelling case that the culture of a firm is the crucial driver of an organization's innovativeness. In this groundbreaking book he describes the three traits and three practices necessary to create a culture of relentless innovation. Organizations must be willing to cannibalize successful products, embrace risk, and focus on the...

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Gerard Tellis J.

Pushback. How Smart Women Ask--and...

Selena Rezvani

Pushback. How Smart Women Ask--and Stand Up--for What They Want

Popular leadership blogger gives the low-down on standing up for yourself In Pushback, top leadership consultant Selena Rezvani argues that self-advocacy is critical to success. Yet women initiate negotiations four times less often than men, resulting in getting less of what they want—promotion opportunities, plum assignments, and higher pay. This book shines a light on the real rules of holding your own and pushing back for what is rightfully yours. Drawing on interviews with high-level...

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Selena Rezvani

Cuentas contables y financieras en...

Andrés González Gallardo

Cuentas contables y financieras en restauración. HOTR0309

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Andrés González Gallardo

Dirección y recursos humanos en res...

Gemma Mª Romero Gutiérrez

Dirección y recursos humanos en restauración. HOTR0309

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Gemma Mª Romero Gutiérrez

Gestión administrativa del proceso...

Ahmed Mohamed Salah

Gestión administrativa del proceso comercial. ADGG0208

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Ahmed Mohamed Salah

The Family Office Book. Investing C...

Richard Wilson C.

The Family Office Book. Investing Capital for the Ultra-Affluent

Key strategies for running a family office for fund managers Understanding the basics of the family office industry is essential if you want to succeed in establishing a successful fund for a wealthy family. That's where The Family Office Book comes in. Outlining key strategies for family offices, from what a family office is to how the industry operates, and important global differences, the book is packed with interviews with experts from leading family offices. Providing readers with...

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Richard Wilson C.

How to be a Presentation God. Build...

Scott Schwertly

How to be a Presentation God. Build, Design, and Deliver Presentations that Dominate

How to build, design, and deliver a fire-breathing, wing-flapping, roar-bellowing behemoth of a presentation Unlike most presentation books that say the same things regarding presentation design and delivery (less is more, get rid of bullets and use images, emulate Steve Jobs, and so on), How to Be a Presentation God actually divulges step-by-step secrets for how to build, design, and deliver blockbuster presentations. By providing entertaining and clever presentation insights, veteran presenter...

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Scott Schwertly

The Science of Influence. How to Ge...

Kevin Hogan

The Science of Influence. How to Get Anyone to Say "Yes" in 8 Minutes or Less!

Get customers, clients, and co-workers to say «yes!» in 8 minutes or less This revised second edition by a leading expert of influence continues to teach a proven system of persuasion. Synthesizing the latest research in the field of influence with real-world tested experiences, it presents simple secrets that help readers turn a «no» into a «yes.» Every secret in this book has been rigorously tested, validated, and found reliable. Learn dozens of all-new techniques and strategies for...

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Kevin Hogan

Boring Meetings Suck. Get More Out...

Jon Petz

Boring Meetings Suck. Get More Out of Your Meetings, or Get Out of More Meetings

The guide that proves your meetings don't have to suck! There's a big dull elephant in the boardroom: this meeting! Most of the millions of meetings held in the world today are a monumental waste of time and talent. Worse still, most of the so-called solutions and books for boring meetings are twice as boring. Boring Meetings Suck provides tips and tactics to deliver «Get-In, Get-It-Done, or Get-Out» style meetings, while also tackling what most prefer to avoid; that you don't have to BE in...

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Jon Petz

Atención al cliente en la limpieza...

Teresa Morales Morales

Atención al cliente en la limpieza de pisos en alojamientos. HOTA0108

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Teresa Morales Morales

Aprovisionamiento de materias prima...

Antonio Caro Sánchez-Lafuente

Aprovisionamiento de materias primas en cocina. HOTR0108

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Antonio Caro Sánchez-Lafuente

The Little Book of Economics. How t...

Mohamed El-Erian

The Little Book of Economics. How the Economy Works in the Real World

One positive side-effect of the recent financial market meltdown that toppled giant, century-old institutions and cost millions their jobs is that it created a strong desire among many Americans to better understand how the U.S. economy functions. In The Little Book of Economics, Greg, Ip, one of the country’s most recognized and respected economics journalists, walks readers through how the economy really works. Written for the inquisitive layman who doesn’t want to plow through academic jargon...

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Mohamed El-Erian

The Billion Dollar Mistake. Learnin...

Stephen Weiss L.

The Billion Dollar Mistake. Learning the Art of Investing Through the Missteps of Legendary Investors

Important investment lessons gleaned from the mistakes of accomplished professional investors and billionaire businessmen The Billion Dollar Mistake is an up-close account of the career-defining mistakes that some of the world's most brilliant billionaire investors have made, and a revealing look at what we can learn from them. Drawing on author Stephen Weiss' twenty-two years experience at some of Wall Street's most prestigious firms, the core of this book is based upon original research and...

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Stephen Weiss L.

The Leader's Dilemma. How to Build...

Jeremy Hope

The Leader's Dilemma. How to Build an Empowered and Adaptive Organization Without Losing Control

Drawing on their work on performance management within the ‘beyond budgeting’ movement over the past ten years, including many interviews and case studies, Jeremy Hope, Peter Bunce and Franz Röösli set out in this book an executive guide to building a new management model based on eight key change management issues: 1. Governance: From rules and budgets to purpose and values 2. Success: From fixed targets to relative improvement 3. Organization: From centralized functions to customer-oriented...

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Jeremy Hope

Migración de tránsito y acción huma...

Jorge Durand

Migración de tránsito y acción humanitaria

Dos caras de una misma realidad: por un lado, las personas migrantes en situación irregular; por otro, los grupos organizados que ofrecen apoyo durante su paso por el país. Así, esta obra analiza cómo el apoyo a las personas migrantes en tránsito pasó de ser una actividad asistencial y privada, a una labor pública con alcance político.

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Jorge Durand

Organización de viajes nacionales e...

Manuela Carmona Chicano

Organización de viajes nacionales e internacionales. ADGG0108

Organizar viajes nacionales e internacionales simulando o realizando, en su caso, las gestiones necesarias, cumpliendo con los objetivos y procedimientos tipo propuestos. Ebook ajustado al certificado de profesionalidad de Asistencia a la dirección.

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Manuela Carmona Chicano

Power Questions to Win the Sale. Ov...

Andrew Sobel

Power Questions to Win the Sale. Overcoming Nine Critical Sales Challenges

Use the power of questions to accelerate your sales process and gain client commitment. Skillfully build rapport. Establish your credibility. Uncover a client’s issues. Determine if your prospect is really ready to buy. Get commitment to a next step. Power Questions to Win the Sale provides specific strategies and techniques to help you successfully manage the most common challenges in sales. For each step in the sales process, it gives you a series of thoughtful questions that will help you...

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Andrew Sobel

Drucker on Leadership. New Lessons...

William Cohen A.

Drucker on Leadership. New Lessons from the Father of Modern Management

Although Peter Drucker, “The Father of Modern Management,” died in 2005, his timeless teachings are studied and practiced by forward-thinking managers worldwide. His lessons and wisdom on the topic of leadership—the central element of management—are in constant demand, yet he wrote little under that actual subject heading. In Drucker on Leadership, William A. Cohen explores Drucker’s lost leadership lessons—why they are missing, what they are, why they are important, and how to apply them. As...

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William Cohen A.

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