Tough Love - Power, Culture and Diversity In Negotiations, Mediation & Conflict Resolution

Barter with the author on the Great Wall of China, do a business deal over lunch in the Eagle&#39;s Nest in the Hong Kong Hilton and mediate among millionaire developers in the office of the longest-serving mayor in the world.<br><br>Join the author in his recounting of cases he&#39;s handled over the past twenty years including same-sex sexual harassment, oil spill simulations after the Exxon Valdez spill and on the green line with peacekeepers in Cyprus.<br><br>These entertaining case studies are recounted using proven and ethical techniques. Some cases are funny; others involve life and death. All contain valuable lessons. <br><br>Academics will benefit from the appendices which contain a glossary of terms and guidance for ethnographers. A 19 page bibliography and more than 140 endnotes will guide readers to further study.