The Ultimate Question 2.0 (Revised and Expanded Edition) Fred Reichheld

The Ultimate Question 2.0 (Revised and Expanded Edition) скачать fb2

Фрагмент книги

0 скачали
0 прочитали
0 впечатлений






Fred Reichheld - The Ultimate Question 2.0 (Revised and Expanded Edition) краткое содержание

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:• Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success• Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers• Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their businessPractical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

Читать книгу онлайн The Ultimate Question 2.0 (Revised and Expanded Edition) - автор Fred Reichheld или скачать бесплатно и без регистрации в формате fb2. Роман написан в году, в жанре . Читаемые, полные версии книг, без сокращений, на сайте - библиотека бесплатных книг Knigism.online. Вы можете скачать издание полностью и открыть в любой читалке, на свой телефон или айфон, а также читать произведение без интернета.




Скачать книгу «The Ultimate Question 2.0 (Revised and Expanded Edition)» Fred Reichheld

Чтобы оставить свою оценку и/или комментарий, Вам нужно войти под своей учетной записью или зарегистрироваться

Другие книги жанраЭкономика
Empires of Eve
Empires of Eve
Смерть денег. Крах доллара и агония мировой финансовой системы
Смерть денег. Крах доллара и агония...
Весь мир плана
Весь мир плана