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With «Flagwatching», top-selling author Clem Sunter breaks new ground. Building on the more abstract discipline of scenario planning for which he is internationally known, this book offers an innovative, highly practical method for decoding the future. Flagwatching is something we do every day. Whether it is detecting a change of facial expression during a conversation with a friend, spotting the potential dangers when driving a car or monitoring our own health, we are on the alert for...
| Автор | Clem Sunter |
‘I have learned the truth about the world: that it isn’t as round as a tennis ball, and it isn’t shaped like itself. It is shaped the way we shape it, according to the way we see it, the way we mould it to our ambitions and our destiny. I know the colour of who I am. I am a black man, running for my life, for my freedom, for opportunity born from struggle, possibility born from sacrifice. And I am running too, for my father, who never became what he hoped to be, and who never got to see what his...
| Автор | Vusi Thembekwayo |
“I wrote this book because I believe that there is a serious gap in what has been written and communicated about cross-cultural management and what people actually struggle with on the ground.”—From the IntroductionWhat does it mean to be a global worker and a true “citizen of the world” today? It goes beyond merely acknowledging cultural differences. In reality, it means you are able to adapt your behavior to conform to new cultural contexts...
| Автор | Andy Molinsky |
Physical retail isn’t dead—but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to deliver a powerful customer experience. Despite the clickbait headlines that warn of a “retail apocalypse,” many brick and mortar retail brands are enjoying strong growth and profits. Others, however, are destined to become obsolete because they offer merely convenience, decent prices, or an okay shopping experience. In ...
| Автор | Steve Dennis |
Unlock the hidden skills within your organization to keep your employees happy and engaged, improve your organization’s agility, and lower your costs. What if the talent you're seeking to hire is already on your company's payroll but going untapped? Employees often have capabilities and aspirations that go far beyond their current job descriptions. The Inside Gig will show you how to optimize and energize your workforce by deploying the skills of the employees you already have ...
| Автор | Edie Goldberg |
Strong economies come and go. Your business shouldn't have to!You may have heard the statistic that nine of ten small businesses fail in the first five years of operation. Did you know that for those that make it to year six, an additional 90 percent will fail over the next five years? This means approximately 99 percent of small businesses won't survive their first decade in operation. 19 Ways to Survive coaches small-business owners how not to fall victim to these statistics. The...
| Автор | Lynn Spry |
Tushman and O'Reilly examine how leadership, culture, and organizational architectures can be both important facilitators of innovation and, not uncommonly, formidable obstacles. They demonstrate how to clarify today's critical managerial problems, use culture and commitment to promote innovation and implement strategy, and deal with changing innovation requirements as organizations evolve.
| Автор | Michael L. Tushman |
There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a CALL CENTER's best practice and standards details. Instead it introduces everything...
| Автор | Gerard Blokdijk |
Forgetting is the most obvious feature of human memory, whether this is everyday forgetfulness, like leaving your keys at home, or more serious medical conditions, such as amnesia. Forgetting: Explaining Memory Failure uses the most up-to-date evidence available to examine the psychological processes behind these extremes and everything in between. It explores why we have so little recollection of our childhood lives, as well as why we may create false memories of events that...
| Автор | Группа авторов |
• Are your people sabotaging your business by delivering poor service and failing to build trusted relationships?• Does your pricing come under constant question? • What is it that makes good organisations world-class?In a world of increasingly digitised interactions, connecting on a human level is more valuable than ever. Being competent and doing a really good job is simply not enough. Today we must have the ability to create impact and maximise our personal presence in order to be...
| Автор | Lyn Bromley |