Physical retail isn’t dead—but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to deliver a powerful customer experience. Despite the clickbait headlines that warn of a “retail apocalypse,” many brick and mortar retail brands are enjoying strong growth and profits. Others, however, are destined to become obsolete because they offer merely convenience, decent prices, or an okay shopping experience. In ...
Unlock the hidden skills within your organization to keep your employees happy and engaged, improve your organization’s agility, and lower your costs. What if the talent you're seeking to hire is already on your company's payroll but going untapped? Employees often have capabilities and aspirations that go far beyond their current job descriptions. The Inside Gig will show you how to optimize and energize your workforce by deploying the skills of the employees you already have ...
Strong economies come and go. Your business shouldn't have to!You may have heard the statistic that nine of ten small businesses fail in the first five years of operation. Did you know that for those that make it to year six, an additional 90 percent will fail over the next five years? This means approximately 99 percent of small businesses won't survive their first decade in operation. 19 Ways to Survive coaches small-business owners how not to fall victim to these statistics. The...
Tushman and O'Reilly examine how leadership, culture, and organizational architectures can be both important facilitators of innovation and, not uncommonly, formidable obstacles. They demonstrate how to clarify today's critical managerial problems, use culture and commitment to promote innovation and implement strategy, and deal with changing innovation requirements as organizations evolve.
There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a CALL CENTER's best practice and standards details. Instead it introduces everything...
Forgetting is the most obvious feature of human memory, whether this is everyday forgetfulness, like leaving your keys at home, or more serious medical conditions, such as amnesia. Forgetting: Explaining Memory Failure uses the most up-to-date evidence available to examine the psychological processes behind these extremes and everything in between. It explores why we have so little recollection of our childhood lives, as well as why we may create false memories of events that...
• Are your people sabotaging your business by delivering poor service and failing to build trusted relationships?• Does your pricing come under constant question? • What is it that makes good organisations world-class?In a world of increasingly digitised interactions, connecting on a human level is more valuable than ever. Being competent and doing a really good job is simply not enough. Today we must have the ability to create impact and maximise our personal presence in order to be...
Choose your hours, choose your work, be your own boss, control your own income. Welcome to the sharing economy, a nebulous collection of online platforms and apps that promise to transcend capitalism. Supporters argue that the gig economy will reverse economic inequality, enhance worker rights, and bring entrepreneurship to the masses. But does it?<BR />  <BR /> In <I>Hustle and Gig</I>, Alexandrea J. Ravenelle shares the personal stories of nearly eighty...
In 1956 Brian Canfield got his first job at the BC Telephone Company as an apprentice installer. He was just out of high school, only eighteen years old, a local kid born and raised in New Westminster, and he took to this new opportunity like he would to any new opportunity in his career: with passion and wonder and huge commitment. Over a career spanning almost six decades, Canfield rose through the ranks of BC Tel, first in technical roles where he discovered his love for technology and...