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Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That’s the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly...
| Автор | The Employees of Zappos.com |
This book provides a step-by-step guide for motivating individuals in your organization to work together as a team and fully commit to achieving common goals. It shows you how to use the Ladder of Commitment to effectively move people out of their comfort zones to the point where they readily accept change. It walks you step by step through the seven "things that matter most" in a relationship – both professionally and personally – in order to develop mutual...
| Автор | Mac Ph.D. McIntire |
Innovation is just 4&1/2 steps away! <br><br>Would you like to:<br>* solve problems<br>* exploit opportunities<br>* create new ideas, and<br>* innovate?<br><br>Do you need to lead a team, organisation or yourself to be more innovative? <br><br>This book is a diamond – an Innovation Diamond. In 4.5 steps it will help you, your team and your organisation:<br>* streamline your processes<br>* invent whole new...
| Автор | Cris Popp |
Leveraged buyouts (LBOs) are innovative and sometimes controversial transactions. Loading a target company with the debt used to acquire it requires careful judgement, and getting the balance right between debt-load and future performance can be a demanding challenge. The financial analyst's role therefore sits at the heart of a successful leveraged buyout. It is his or her analysis of a target company and a prospective LBO which lays the foundation for a viable deal – or alerts parties to...
| Автор | David Pilger |
Respected analyst Daniel Silke provides a glimpse into global trends that will influence South African business and politics in the coming decade, such as the decline of the USA, the rise of emerging markets and the changing workplace. This book is for every South African person and business preparing for the changing world.
| Автор | Daniel Silke |
"Cover me while I cut around that blue Mondeo and ambush the guy in the grey suit.” There are not many successful entrepreneurs who will enthusiastically break off in the middle of a multi-million pound deal to have a huge snowball fight in the car park with their finance director. But then Mark Mills is not just any successful entrepreneur. Whether organising one of his infamous Summer Christmas parties, flying to New York to find a new business idea or staying up all night to...
| Автор | Mark Mills |
FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER.Business owners agree. The referred customer is far superior to the one brought in by ‘cold’ advertising. Yet most business owners will invest more money to find new customers than getting referrals from current, happy customers.Millionaire maker Dan S. Kennedy and customer retention expert Shaun Buck dare you to stop chasing new customers and keep an iron cage around the ones you already have. Kennedy and...
| Автор | Dan S. Kennedy |
What do you call people who are vaguely right about the future, but seldom precisely wrong? Foxy futurists. In the latest addition to this top-selling series of books, Clem Sunter explores the methodology of foxy futurists as well as their propensity to turn their thoughts into action. This book is a collection of his most recent columns, covering topics of general interest, updated and annotated with new insights by this master strategist. It includes possible paths the global economy and South...
| Автор | Clem Sunter |
