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The Special Events Advisor

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The Special Events Advisor

There's no dearth of books on the logistics of event planning, but not much has been published to address the legal and business issues that concern the thousands of companies that make up this industry. This book covers all the legal and business issues that special events professionals need to understand – from contractual considerations to little-known governmental regulations with heavy ramifications. Ignorance of the law can prove very costly in an industry in which expectations must be met...

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The High-Performance Board

James Orlikoff E.

The High-Performance Board

While boards acknowledge they bear ultimate responsibility and accountability for their organizations' affairs, governance quality is often far from optimal. The High- Performance Board offers pragmatic and candid advice about what your board must do to maximize performance and contributions. The authors provide sixty-four principles designed to help your board achieve peak performance. They describe every principle in detail and present best practices and practical applications for each one....

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James Orlikoff E.

Why Women Mean Business

Avivah Wittenberg-Cox

Why Women Mean Business

Never before has there been such a confluence of international attention to the economic importance of women and the need for policies to enable them to fulfil their potential. The position of women – as employees, consumers and leaders – is seen as a measure of health, maturity and economic viability. Why Women Mean Business takes the economic arguments for change to the heart of the corporate world. This powerful new book analyses the opportunities available to companies that really understand...

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Avivah Wittenberg-Cox

Life Balance

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Life Balance

A popular aphorism suggests that in the end, no one ever regretted not spending more time in the office. Yet during our lives and careers we often seem to confuse our priorities, shifting our focus so that we end up with clients whom we know extremely well and families who are de facto strangers. In this book, widely renowned consultant Alan Weiss—cited as «a worldwide expert in executive education» in Success Magazine—tells how to blend life, work, and relationships in a way that will help...

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The Information Society

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The Information Society

What are we to make of the information society? Many prominent theorists have argued it to be the most profound and comprehensive transformation of economy, culture and politics since the rise of the industrial way of life in the 18th century. Some saw its arrival in a positive light, where the dreams of democracy, of ‘connectivity’ and ‘efficiency’ constituted a break with the old ways. But other thinkers viewed it more in terms of the recurrent nightmare of capitalism, where the processes of...

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Demystifying Outsourcing

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Demystifying Outsourcing

Demystifying Outsourcing emphasizes the importance of building partnerships with consultants and vendors to achieve results. Training managers who utilize this resource will build their confidence and strengthen their outsourcing capabilities as they navigate complex outsourced projects. As a comprehensive toolkit, the book takes the reader step by step through an outsourced initiative. Numerous stories bring the challenges of outsourcing to light. Practical tips and tools, and worksheets on the...

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Organization at the Limit

William Starbuck

Organization at the Limit

The book offers important insight relevant to Corporate, Government and Global organizations management in general. The internationally recognised authors tackle vital issues in decision making, how organizational risk is managed, how can technological and organizational complexities interact, what are the impediments for effective learning and how large, medium, and small organizations can, and in fact must, increase their resilience. Managers, organizational consultants, expert professionals,...

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William Starbuck

Complex Sales

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Complex Sales

The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and...

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Strategic Management in the Innovat...

Томас Дэвенпорт

Strategic Management in the Innovation Economy

Innovative ruptures of traditional boundaries in value chains are requiring companies to rethink how they go to market, what they need to own, what they need to retain and innovate as core competencies, and how they innovatively deal with suppliers and customers. The key message of the book is that the new knowledge-networked innovation economy requires a totally different strategic management mindset, approach and toolbox, and its major value-added is a new strategic management approach and...

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Томас Дэвенпорт

E-Selling

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E-Selling

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Software Maintenance Management

Alain Abran

Software Maintenance Management

This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case...

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Alain Abran

Handbook of Human Performance Techn...

James Pershing A.

Handbook of Human Performance Technology

The first two editions of the Handbook of Human Performance Technology helped define the rapidly growing and vibrant field of human performance technology – a systematic approach to improving individual and organizational performance. Exhaustively researched, this comprehensive sourcebook not only updates key foundational chapters on organizational change, evaluation, instructional design, and motivation, but it also features breakthrough chapters on «performance technology in action» and...

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James Pershing A.

Global Financial Regulation

David Green

Global Financial Regulation

As international financial markets have become more complex, so has the regulatory system which oversees them. The Basel Committee is just one of a plethora of international bodies and groupings which now set standards for financial activity around the world, in the interests of protecting savers and investors and maintaining financial stability. These groupings, and their decisions, have a major impact on markets in developed and developing countries, and on competition between financial firms....

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David Green

Economic Policy 56

Giuseppe Bertola

Economic Policy 56

Top economists provide a concise and accessible evaluation of major developments in trade and trade policy. Economic Policy has earned a reputation around the world as the one publication that always identifies current and emerging policy topics early Papers are specially commissioned from first-class economists and experts in the policy field The editors are all based at top European economic institutions and each paper is discussed by a panel of distinguished economists This unique approach...

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Giuseppe Bertola

Winning at Service

Gordon Adler

Winning at Service

This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two...

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Gordon Adler

Managing in the Modular Age

Raghu Garud

Managing in the Modular Age

This book brings together seminal articles by leading scholars of technological and organizational systems, exploring the impact of 'modularity'. Modularity refers to an ability to take apart and put together differenct products and networks, or to 'mix and match' components in order to meet different user specifications. This is of key importance today where new systems such as the World Wide Web and many areas of the computer industry depend on it. The volume pulls together and defines an...

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Raghu Garud

Designing Solutions for Your Busine...

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Designing Solutions for Your Business Problems

Designing Solutions for Your Business Problems is an essential resource for managers and consultants who help organizations resolve ambiguous problems and develop new opportunities. Taking a hands-on, practical approach, Betty Vandenbosch—a leading management consultant and educator—outlines the details on how to conduct a proven process for designing solutions. Designing Solutions for Your Business Problems will teach you how to curtail investigation and generate and justify ideas without...

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The Value Motive

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The Value Motive

Our market system has evolved in line with capitalist philosophy, and at its heart is profit. But while profit can be a powerful motive, it is not always used responsibly and, in the worst cases, this can have damaging effects at a wider level. The calls for a corporate conscience grow louder, but no one has yet suggested an alternative to profit that people find as compelling. Profit is here and now. In this climate, the solution is to refine the profit motive, not replace it. We all value...

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A Coach's Guide to Emotional Intell...

Marcia Hughes

A Coach's Guide to Emotional Intelligence

A Coach?s Guide to Emotional Intelligence is a groundbreaking book that combines the topics of coaching and emotional intelligence in a down-to-earth resource for coaches, facilitators, and consultants. The authors, James Bradford Terrell and Marcia Hughes ?two experts in the field of emotional intelligence training?offer a number of elegant solutions that help coaches and their clients develop the authentic emotional skills needed to meet the challenges of today?s increasingly complex world....

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Marcia Hughes

The Executive and the Elephant

Richard Daft L.

The Executive and the Elephant

Lessons for leaders on resolving the ongoing struggle between instinct and the creative mind Kings, heads of government, and corporate executives lead thousands of people and manage endless resources, but may not have mastery over themselves. Often leaders know that right action is important, but have little (if any) understanding of what prevents them from acting in accordance with their intentions. In this important book, leadership expert Richard Daft portrays this dilemma as a struggle...

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Richard Daft L.

Facebook Marketing For Dummies

Stephanie Diamond

Facebook Marketing For Dummies

Add Facebook to your marketing plan—and watch your sales grow With 2 billion monthly active users across the world, Facebook has evolved into a community of consumers, creating a primary resource for marketers. This presents a demand for knowledge about how to strategically plan, execute, and analyze a successful Facebook marketing campaign. Now, the trusted Facebook Marketing For Dummies has been fully updated to cover the newest tools and features important to marketers and Facebook page...

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Stephanie Diamond

Strategic Management in the Knowled...

Michael Gibbert

Strategic Management in the Knowledge Economy

Due to the dramatic shifts in the knowledge economy, this book provides a significant departure from traditional strategic management concepts and practice. Designed for both advanced students and business managers, it presents a unique combination of new strategic management theory, carefully selected strategic management articles by prominent scholars such as Gary Hamel, Michael Porter, Peter Senge, and real-world case studies. On top of this, the authors link powerful new benchmarks in...

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Michael Gibbert

Customer Relationships

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Customer Relationships

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Enterprise Transformation

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Enterprise Transformation

This landmark book begins with the premise that an organization must often fundamentally transform its business practices and organizational culture to fully align with and realize the value of product and process innovations. The methods and practices that are set forth give readers the tools to create the essential organizational transformations needed to meet the challenges of a complex, rapidly evolving global economy. Enterprise Transformation is organized into four parts: * Introduction to...

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