Управление, подбор персонала
5146 кн.
Training expert Mel Silberman is the father of the popular and effective active training method. In his landmark textbook, Active Training, he identified the specific characteristics of the active training method that results in deeper learning and improved retention. Now, Training the Active Training Way takes the next step by distilling the active training method into eight core strategies that trainers can use to craft interactive and engaging training, even for the most challenging training...
| Автор | Группа авторов |
The history of consulting dates back to the original ‘intervention’ of the serpent in the Garden of Eden, and today's consultants have just as dubious a reputation. They are tempted by flattery and over-assessment of their abilities, and run the risks of uncertainty, responsibility without authority and loss of control. In order to steer a middle course, they must understand their own intention as consultants. Fearless Consulting clearly demonstrates that, in spite of the many risks and...
| Автор | Erik de Haan |
This book delivers new IMD insights on an emerging challenge – how to deal with overwhelming complexity. Global organizations face a complex decision-making environment. On one side, diversity of cultures, customers, competitors and regulations creates complexity; on the other, competitive pressures cause expanding countries to extract more synergies across products and regions. In such a climate, a new way of thinking, acting and organizing is needed beyond the familiar ‘control’ mindset....
| Автор | Ulrich Steger |
First-Time Leaders of Small Groups offers novice and experienced leaders the information they need to keep their members interested and involved, resolve conflicts and deal with difficult people, and ultimately have their group achieve results . . . quickly. The book includes four steps for preparing to lead (selecting members, setting the groundwork for high performance, planning, and establishing your leadership style) and four steps for taking the lead (starting right, working smart,...
| Автор | Manuel London |
Podcasting 101 for Training and Development Podcasting can help you revolutionize the way you deliver training. This groundbreaking book provides an innovative approach to designing and developing podcasts that can improve employees' productivity by providing them with easy-to-access up-to-date information. The book is designed to help you to decide if podcasting is the right solution for the business challenge that your organization is facing, and then guide you to make the right decisions in...
| Автор | Группа авторов |
Kick up your training sessions a notch! If you want to make group learning more fun and effective, this is the resource for you. Training expert Elaine Biech, author of Training for Dummies, challenged some of the world’s best game designers to create never-before-seen games using popular training toys and tools from Trainer’s Warehouse, the nation’s leading supplier of learning resources. Whether you’re a full-time workplace learning professional or occasional trainer, this collection contains...
| Автор | Группа авторов |
The revised and updated edition of the book that changed the way you think about trading In the Second Edition of this groundbreaking book by star trader Jeff Greenblatt, he continues to shares his hard-won lessons on what it takes to be a professional trader, while detailing his proven techniques for mastering market timing. With the help of numerous case studies and charts, Greenblatt develops his original high-probability pattern recognition system which, once mastered, endows its user with a...
| Автор | Jeff Greenblatt |
This collection of essays draws from over thirty years of work by noted economist Pranab Bardhan to address the inter-related themes of international trade, growth, and rural development. Covering a wide range of important issues within the field, these essays describe theoretical and empirical perspectives on economic agents both at the micro and macro levels of the economy in development. Introductions to each of the book's three sections place the articles in perspective and relate them to...
| Автор | Группа авторов |
An evidence-based organizational framework for exceptional analytics team results The Analytics Lifecycle Toolkit provides managers with a practical manual for integrating data management and analytic technologies into their organization. Author Gregory Nelson has encountered hundreds of unique perspectives on analytics optimization from across industries; over the years, successful strategies have proven to share certain practices, skillsets, expertise, and structural traits. In this book, he...
| Автор | Группа авторов |
In this thoroughly revised edition of his classic book, Alan Weiss shows how consulting fees are dependent on only two things: value provided in the perception of the buyer and the intent of the buyer and the consultant to act ethically. Many consultants, however, fail to understand that perceived value is the basis of the fee, or that they must translate the importance of their advice into long-term gains for the client in the client's perception. Still others fail to have the courage and the...
| Автор | Группа авторов |
The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and...
| Автор | Группа авторов |
In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not «the customer is king,» the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step-by-step action plan for linking customer service with commercial goals.
| Автор | John Abram |
This thoroughly revised and updated second edition of The Trainer’s Handbook presents a comprehensive, systematic approach to developing training skills and competencies. It reflects the current changes in the design, development, and delivery of training that will meet the needs of today’s learner, distance learning, and performance consulting. The book offers a fresh focus on evaluation, includes practical how-to guidance, and a wealth of illustrative real-life examples. Note: CD-ROM/DVD and...
| Автор | Группа авторов |
Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public management programs across the country. This second edition is filled with practical tools and techniques for making ethical choices in the ambiguous, pressured world of public service. It explores the day-to-day ethical dilemmas managers face in their work, including what to do when rules recommend one action and compassion another, and whether it is...
| Автор | Stuart Gilman C. |
Knowledge is built from personal experience and coloured by our needs and values. It follows that all knowledge is personal and incomplete. We all suffer from ‘blind spots’. But when leaders have them, it matters. To guide people on a journey of continuous learning, understanding and adapting to events as they occur, leaders must overcome their own blind spots and those of their organization. Any leader who implements the practices outlined in this book will immediately improve their ability to...
| Автор | Группа авторов |
Successful business alliances today are critical to the competitive advantage of many companies. Mastering Alliance Strategy presents state-of-the-art thinking and practices for using partnerships effectively. This essential resource will help you understand and use alliances better, whether you are a new or seasoned alliance professional, a business-development specialist, a line manager, or a top executive. The authors argue that the secrets to success lie not solely in the intricacies of a...
| Автор | Benjamin Gomes-Casseres |
Nur wenige Unternehmen in Deutschland positionieren sich bislang mit einer klaren PR-Strategie als attraktive Arbeitgeber. PR wird meist mit Bezug auf Unternehmen und ihre Produkte, nur selten aber mit Blick auf ihre Eigenschaft als Arbeitgeber betrieben. Auch die Wahrnehmung der Personalarbeit wird von dieser Zuruckhaltung gepragt. Immer mehr Unternehmen erkennen jedoch, dass ein passives Anfragemanagement im Hinblick auf Personalthemen angesichts des Fach- und Fuhrungskraftemangels nicht mehr...
| Автор | Bernhard Schelenz |
Pierre-Richard Agénor’s pioneering work on Integrated Macroeconomics Models for Poverty Analysis (IMMPA) is cataloged for the first time in this must-read volume. A class of dynamic computable general equilibrium models, IMMPA models are designed to analyze the impact of adjustment policies on unemployment and poverty in the developing world. Including both papers originally circulated through the World Bank, as well as new material that places this important work in its larger context,...
| Автор | Pierre-Richard Agenor |
In principle the advanced, market-driven world in which we now live is fuelled by knowledge, information and transparency, but in practice the processes that produce this world systematically corrupt and denigrate knowledge: this is the powerful and provocative argument advanced by Colin Crouch in his latest exploration of societies on the road to post-democracy. Crouch shows that executives in profit-maximizing corporations have incentives to ignore or distort knowledge, especially firms in the...
| Автор | Группа авторов |
Is e-learning at your organization chronically underfunded? Discover how you can create workplace solutions with minimal budget in e-Learning Solutions on a Shoestring. Author Jane Bozarth, recognized as e-Learning Centre's October 2005 Pick of the Month, provides the nuts-and-bolts information you need to incorporate e-learning solutions at minimal cost. She offers myriad strategies for building from-scratch programs, recycling, reusing, and repurposing resources; negotiating reasonable...
| Автор | Группа авторов |
A detailed guide to financial market performance during financial crises With the financial markets seemingly careening from one crisis to another, it's vital for today’s investors and traders to have an historical perspective on market performance during times of great turmoil. In this book, Tim Knight provides an exhaustive analysis of financial market behavior prior, during, and following tumultuous events since 1600. Making copious use of charts and basic technical analysis, Knight...
| Автор | Timothy Knight |
An up-to-date and comprehensive treatment of the fundamentals of scheduling theory, including recent advances and state-of-the-art topics Principles of Sequencing and Scheduling strikes a unique balance between theory and practice, providing an accessible introduction to the concepts, methods, and results of scheduling theory and its core topics. With real-world examples and up-to-date modeling techniques, the book equips readers with the basic knowledge needed for understanding scheduling...
| Автор | Dan Trietsch |
Criterion-Referenced Test Development is designed specifically for training professionals who need to better understand how to develop criterion-referenced tests (CRTs). This important resource offers step-by-step guidance for how to make and defend Level 2 testing decisions, how to write test questions and performance scales that match jobs, and how to show that those certified as ?masters? are truly masters. A comprehensive guide to the development and use of CRTs, the book provides...
| Автор | William Coscarelli C. |
This ground-breaking text looks at the ways of integrating sustainability aspects into science and engineering. In providing an all-round sustainability education, it teaches students within engineering and environmental science the implications of their decisions on the environment. Taking a life cycle approach to address economic, environmental and social issues, the book presents a series of practical case studies drawn from a range of industrial sectors, including water, energy, waste,...
| Автор | Adisa Azapagic |