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Uncommon Service

Frances Frei

Uncommon Service

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance  for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control...

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Frances Frei

How CEOs Can Fix Capitalism

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How CEOs Can Fix Capitalism

The financial crisis of 2008 and the Great Recession caused a crisis of public confidence in business and American-style capitalism, with its focus on maximizing shareholder value. Corporate leaders understood that reform was needed and that they needed to commit themselves to the dual goal of producing benefits for society and their firms’ bottom linesto creating shared value.” But the specific actions they could take to bring about this change were less...

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Innovation Tournaments

Christian Terwiesch

Innovation Tournaments

Managers, entrepreneurs, and venture capitalists all seek to maximize the financial returns from innovation, and profits are driven largely by the quality of the opportunities they pursue. Based on a structured and process-driven approach this book demonstrates how to systematically identify exceptional opportunities for innovation.An innovation tournament, just like its counterpart in sports, starts with a large number of candidates, with opportunities as the players. These opportunities are...

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Christian Terwiesch

Oracles

Donald N. Thompson

Oracles

Why Prediction Markets Are Good for BusinessFrom selecting the lead actress in a Broadway musical, to predicting a crucial delay in the delivery of Boeing’s 787 Dreamliner months before the CEO knew about it, to accurately forecasting US presidential electionsprediction markets have realized some amazing successes by aggregating the wisdom of crowds.Until now, the potential for this unique approach has remained merely an interesting curiosity. But a handful of innovative...

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Donald N. Thompson

The Innovator's DNA

Clayton M. Christensen

The Innovator's DNA

A new classic, cited by leaders and media around the globe as a highly recommended read for anyone interested in innovation.In The Innovator’s DNA, authors Jeffrey Dyer, Hal Gregersen, and bestselling author Clayton Christensen (The Innovator’s Dilemma, The Innovator’s Solution, How Will You Measure Your Life?) build on what we know about disruptive innovation to show how individuals can develop the skills necessary to move progressively from idea to impact.By identifying...

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Clayton M. Christensen

Ethics for the Real World

Ronald A. Howard

Ethics for the Real World

We often make small ethical compromises for «good» reasons: We lie to a customer because our boss asked us to. We exaggerate our accomplishments on our résumé to get an interview. Temptation blindsides us. And we make snap decisions we regret.Minor ethical lapses can seem harmless, but they instill in us a hard-to-break habit of distorted thinking. Rationalizations drown out our inner voice, and we make up the rules as we go. We lose control of our decisions, fall victim to the...

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Ronald A. Howard

The Execution Premium

Robert S. Kaplan

The Execution Premium

In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations struggle in this area–not with formulating strategy but with executing it, or putting their strategy into action. Owing to execution failures, companies realize just a fraction of the financial performance promised in their strategic plans.It doesn't have to be that way, maintain Robert Kaplan and David Norton in The Execution Premium. Building on their breakthrough works on...

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Robert S. Kaplan

Groundswell, Expanded and Revised E...

Josh Bernoff

Groundswell, Expanded and Revised Edition

Corporate executives struggle to harness the power of social technologies. Twitter, Facebook, blogs, YouTube are where customers discuss products and companies, write their own news, and find their own deals but how do you integrate these activities into your broader marketing efforts? It's an unstoppable groundswell that affects every industry – yet it's still utterly foreign to most companies running things now.When consumers you've never met are rating your company's...

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Josh Bernoff

Strategic Speed

Джослин Дэвис

Strategic Speed

Only 30 percent of strategic initiatives are successfully executed. Of those that are, most CEOs view the process as too slow. What’s going on? And how can you accelerate execution in your company?In Strategic Speed, the authors provide the answers. Start by understanding the barriers to execution: Employees don’t grasp where an initiative is going. They don’t adopt new behaviors. They’re not committed to working together to achieve results.Most leaders...

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Джослин Дэвис

Harvard Business Review on Thriving...

Harvard Business Review (HBR)

Harvard Business Review on Thriving in Emerging Markets

Beat local companies at their game.If you need the best practices and ideas for gaining market share in developing economies–but don't have time to find them–this book is for you. Here are 10 inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:– Manage risk in unstable environments- Ward off political threats to your business- Customize your business model for emerging markets- Tailor your strategy to capitalize on countries' strengths-...

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Harvard Business Review (HBR)

Entrepreneur's Toolkit

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Entrepreneur's Toolkit

The New Manager's Guide and Mentor. The Harvard Business Essentials series provides comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience and will prove especially valuable for the new manager. To assure quality and...

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Manager's Toolkit

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Manager's Toolkit

Zeroing in on the specific skills that make great managers stand out from the pack, this comprehensive guide is both an essential primer for new managers and a valuable resource for seasoned executives. From hiring and retaining good people to motivating and developing team members, from understanding key financial statements to delegating work effectively, and from setting goals for others to managing your own career, this actionable guide walks readers through every aspect of managing in a...

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Discovery-Driven Growth

Rita Gunther McGrath

Discovery-Driven Growth

You've been charged with growing your business. Incremental growth can no longer deliver the results you need. You need truly dynamic growth – and you need to achieve it without risking a hugely expensive gamble. How can you encourage innovative new ventures and pursue ambitious growth while minimizing risk?In Discovery-Driven Growth, authors McGrath and MacMillan show how companies can plan and pursue an aggressive growth agenda with confidence. By carefully framing their strategic growth...

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Rita Gunther McGrath

Executing Innovation

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Executing Innovation

The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness.Ideas are not enough: successful innovation requires...

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Concrete Economics

J. Bradford Delong

Concrete Economics

an excellent new book”  Paul Krugman, The New York TimesHistory, not ideology, holds the key to growth.Brilliantly written and argued, Concrete Economics shows how government has repeatedly reshaped the American economy ever since Alexander Hamilton’s first, foundational redesign.This book does not rehash the sturdy and long-accepted arguments that to thrive, entrepreneurial economies need a broad range of freedoms. Instead, Steve Cohen and Brad DeLong...

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J. Bradford Delong

The Future of Boards

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The Future of Boards

Edited by Harvard Business School professor Jay W. Lorsch, the preeminent authority on corporate boards, this book gathers the leading voices from business and academia to address the challenges of governance in the 21st century.We are at a crucial juncture in the evolution of business and the economy. We must now reshape the structures and practices of business leadership to avoid going down the same path again. To a large extent this is a question of governance and the role of corporate...

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Wiser

Cass R. Sunstein

Wiser

Why are group decisions so hard? Since the beginning of human history, people have made decisions in groups—first in families and villages, and now as part of companies, governments, school boards, religious organizations, or any one of countless other groups. And having more than one person to help decide is good because the group benefits from the collective knowledge of all of its members, and this results in better decisions. Right? Back to reality. We’ve all been involved in group...

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Cass R. Sunstein

HBR's 10 Must Reads on Change Manag...

В. Чан Ким

HBR's 10 Must Reads on Change Management (including featured article "Leading Change," by John P. Kotter)

Most company's change initiatives fail. Yours don't have to. If you read nothing else on change management, read these 10 articles ( featuring “Leading Change,” by John P. Kotter ). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you spearhead change in your organization. HBR's 10 Must Reads on Change Management will inspire you to:Lead change through eight critical stagesEstablish a sense of...

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В. Чан Ким

HBR's 10 Must Reads Boxed Set (6 Bo...

Питер Друкер

HBR's 10 Must Reads Boxed Set (6 Books) (HBR's 10 Must Reads)

You want the most important ideas on management all in one place. Now you can have themin a set of HBR's 10 Must Reads. We've combed through hundreds of Harvard Business Review articles on strategy, change leadership, managing people, and managing yourself and selected the most important ones to help you maximize your performance.This six-title collection includes only the most critical articles from the world’s top management experts, curated from Harvard Business...

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Питер Друкер

Data Driven

Thomas C. Redman

Data Driven

Your company's data has the potential to add enormous value to every facet of the organization – from marketing and new product development to strategy to financial management. Yet if your company is like most, it's not using its data to create strategic advantage. Data sits around unused – or incorrect data fouls up operations and decision making.In Data Driven, Thomas Redman, the «Data Doc,» shows how to leverage and deploy data to sharpen your company's competitive edge and...

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Thomas C. Redman

The India Way

Peter Cappelli

The India Way

Exploding growth. Soaring investment. Incoming talent waves. India's top companies are scoring remarkable successes on these fronts – and more.How? Instead of adopting management practices that dominate Western businesses, they're applying fresh practices of their ownin strategy, leadership, talent, and organizational culture.In The India Way, the Wharton School India Team unveils these companies' secrets. Drawing on interviews with leaders of India's largest firms –...

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Peter Cappelli

The Medici Effect, With a New Prefa...

Frans Johansson

The Medici Effect, With a New Preface and Discussion Guide

Why do so many world-changing insights come from people with little or no related experience? Charles Darwin was a geologist when he proposed the theory of evolution. And it was an astronomer who finally explained what happened to the dinosaurs. Frans Johansson's The Medici Effect shows how breakthrough ideas most often occur when we bring concepts from one field into a new, unfamiliar territory and offers examples of how we can turn the ideas we discover into path-breaking innovations. ...

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Frans Johansson

The First Mile

Scott D. Anthony

The First Mile

You have a great idea, now what?That first milewhere an innovation moves from an idea on paper to the marketis often plagued by failure. In fact, less than one percent of ideas launched by big companies end up having real impact. The ideas aren’t the problem. It’s the process.The First Mile focuses on the critical moment when an innovator moves from planning to reality. It is a perilous place where hidden traps snare entrepreneurs and roadblocks slow...

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Scott D. Anthony

Capitalism at Risk

Herman B. Leonard

Capitalism at Risk

The spread of capitalism worldwide has made people wealthier than ever before. But capitalism’s future is far from assured. The global financial meltdown of 2008 nearly produced a great depression. Economies in Europe are still teetering. Income inequality, resource depletion, mass migrations from poor to rich countries, religious fundamentalismthese are just a few of the threats to continuing prosperity. How can capitalism be sustained? And who should spearhead the effort?...

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Herman B. Leonard

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